DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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SERVICE VISIT

Great Service Dept Ferguson employee's are always prompt, courteous and professional, willing to help with any and all issues I bring to them. Great service department t Ferguson employee's are always prompt, courteous and professional, willing to help with any and all issues I bring to them. Great service department to deal with. More

SERVICE VISIT

Road Hazards don't watch the clock. Ferguson to the rescue. Came in with damaged tire close to 6:30. Preston told me replacement tire was not in stock, but would have it the next day. Explained $50 road hazard Came in with damaged tire close to 6:30. Preston told me replacement tire was not in stock, but would have it the next day. Explained $50 road hazard warantee. Said he would call when tire arrived. Called early next morning. We set a time. When I arrived things were ready, got oil change also. Preston is wonderful. Helpful and kind. Thanks, Ferguson. More

SERVICE VISIT

Dependable and Quick Ferguson started with making a good deal on my truck, and has done all the scheduled maintenance through 40k miles. They do a fast but thorough job an Ferguson started with making a good deal on my truck, and has done all the scheduled maintenance through 40k miles. They do a fast but thorough job and are good all around guys. Sales and service is excellent. More

SERVICE VISIT

Super Fast and Quality Customer Service!! Ferguson staff are always friendly and helpful. They provide quality service and great customer care. I appreciate the fact that they review and c Ferguson staff are always friendly and helpful. They provide quality service and great customer care. I appreciate the fact that they review and check out the issue and provide options and cost before repairing. I love that we are provided a loaner vehicle during the repair time.Thank you all - More

SERVICE VISIT

Wonderful service Ferguson service is fast, honest, and timely so far. Haven’t had a bad experience yet. My parents bought a vehicle 10 years ago and had a great expe Ferguson service is fast, honest, and timely so far. Haven’t had a bad experience yet. My parents bought a vehicle 10 years ago and had a great experience. I chose them off of historical facts I I witnessed myself. More

SERVICE VISIT

Detail I thought they did everything great except the new mirror they fixed is not functioning properly.. I would come back again. I would also recommend the I thought they did everything great except the new mirror they fixed is not functioning properly.. I would come back again. I would also recommend them to my family and friendd More

SERVICE VISIT

Oil Change from xxxx A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what too A simple oil change and wiper blade replacement promised to be completed in about an hour turned into a 3 1/2 hour fiasco. No real excuse for what took 3-4 inquiries as to why and what was causing this to take so long was never satisfactorily address. “I or we don’t know what happened, but we’re sorry”. After 2 hours, service advisor should gotten someone’s attention to get the truck done and out the door, but kept ducking me, the customer, knowing he was scared to death of me and my directness for wanting truthful answers. Finally after about 2 1/2 hours the Senior Service Advisor intervened but still no real reasons why the truck was still being serviced. When it was finally brought around, the air pressure in the nitrogen filled tires was incorrectly set at a pressure not designated on the drivers door. So back in it went to fix. Being brought out 2nd time, this time the pressure for the front tires was put in the rear tires, and the rear tire pressure was placed in the front tires. Yes.....returned back into service bay to correct once again. The Senior Service Advisor did apologize profusely, and refused to accept any payment for the oil change which was appreciated. But from my viewpoint, communication within the dealership and promptly advising the customer of pending delays is critical. Until that can be dramatically improved I’m not sure I’ve got the time to waste having my vehicle serviced at Ferguson GMC. More

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